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FAQs

Working with HelloSunshine! Team

 

How can I become an ambassador for HelloSunshine! Shakes?

Fit girls, sport-lovers, girls looking for healthy vegan protein — we want to hear from you! If you’d like to become an ambassador or have any queries in collaborating just get in touch:

smile@hellosunshineshakes.com

@hellosunshineshakes

 

Promotional codes

 

How do I use a Promotional Code? 

Simply enter your promotional code into the 'Redeem a promotional code' box at checkout and hit 'Apply Coupon' and your discount will be applied!

Why is my discount code not working?

If you have applied your promotional code and it is not applied at the checkout, this could mean that unfortunately, the discount code is no longer valid. Please note, that promotional codes cannot be applied to bundle products. This includes any current promotional products i.e. buy one get one free.

 

Products

 

Where can I find info about products?

Any information about our products can be found next to the product online! We hope this information can answer any questions you may have about a product. If not, please send us an email at info@hellosunshineshakes.com

How do I use your bundles?

All instructions for the use of our products are on the individual product packaging or on our website. We recommend using our products as part of a healthy lifestyle and a balanced diet to achieve the best results!

Where are our products made and distributed from?

All our products are made and distributed from the UK. 

Are your products gluten free? 

We currently offer our vegan range and our teas that are gluten-free!

I’m not sure to like the taste of HelloSunshine! Shakes, do you send samples?

Unfortunately, we do not send samples, but you can find consumer reviews on our Instagram page (@hellosunshineshakes).

I do not like milk, what can I mix my HelloSunshine! Shakes powders with?

You can use vegetable milk (oats, rice, hazelnut), much lighter and digestible than cow’s milk. Our products also combine with yogurt and fruit juices.

Is it possible to cook with HelloSunshine! Shakes powders?

You can incorporate our SolaSlim products into your recipes and always benefit from their protein intake. Do not forget to share your recipes with the #hellosunshineshakes or #hellosunshinegirl tags! 

 

HelloSunshine! Products - General Health

 

Can I take your products whilst I’m pregnant/breastfeeding?

We’ve had lots of HelloSunshine! Mumma’s use our products without an issue, although we always advise you to consult your GP/Midwife as what works for one person, may not work for another.

The only exception is SolaShine range as they contain caffeine and our SolaTea range as they contain Mate.

Can I use HelloSunshine! products while taking contraception? 

We haven’t experienced any issues with our cuties taking contraception and our products. But if you’re unsure about using any of our products, please consult your GP!

Can I use HelloSunshine! products if I have a nut allergy

Unfortunately, HelloSunshine! products are made in an environment that creates products containing nuts so we can’t guarantee that there may not be traces of nuts!

I’ve had a reaction, can I return the product? 

Unfortunately, we cannot refund/accept returns of any opened products. If you do have a reaction then we always advise you seek medical advice and disposing of the product.

I don’t go to the gym, can I still use your products? 

Yes of course! Although we, of course, recommend regular physical activity, our products are designed to fit into your lifestyle.

 

Shipping

 

Country:

 

UK Standard Shipping - £3.90

Free Delivery - Spend over £50

 

POLAND Standard Shipping - £3.90

Free Delivery - Spend over £35 or 190 PLN

 

Europe£6.90

Free Delivery - Spend over £70

Germany, France, Italy, Switzerland, Belgium, Netherlands, Austria, Luxembourg, Monaco, Andora, Lichtenstein, Norway, San Marino, Cyprus, Bulgaria, Hungary, Czech Republic, Denmark, Finland, Greece, Estonia, Ireland, Isle of Man, Croatia, Latvia, Lithuania, Luxembourg, Malta, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain

 

Rest of the World - Coming soon!

Wholesale flat rate £20 

 

Delivery Time:

Our shipping times may vary. Once your order has been received, our distribution centre will pick and pack your HelloSunshine! box usually within 1 - 3 days. 

At the moment when the package is ready for dispatch, you receive the shipping confirmation by e-mail.

The estimated delivery times are as follows: 4 to 7 Days*

* without handling time at customs

 

We don’t operate over the weekend or public holidays, so your order will be dispatched the following business day.

If you have not received any shipping confirmation within 10 days of your purchase, please contact us.

 

Returns

 

All orders can be returned by post following the below 3 Steps:

1. Send us an email to info@hellosunshineshakes.com to receive your returns form.

2. Package your items carefully back into your HelloSunshine! box and include your completed returns form within the package & label your package.

3. Make sure every single HelloSunshine! product inside is UNOPENED (anything that is returned opened, won’t be refunded and will be disposed of).

Please allow up to 30 days from the day the parcel is posted for your refund to be processed. We will email you with confirmation once we have received your parcel and your refund has been completed.

 

We promise to refund any unopened items that you are not completely happy with, within 7 days of receipt. Payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. Any returns after 7 days will not be refunded.  The customer is responsible for paying postage. We are not obliged to issue refunds for any opened products.

Any item can be refunded if it is returned within 7 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.

Shipping costs are the responsibility of the customer and are non-refundable.

Please send your order back to:

Hello Sunshine Shakes

Unit 660 Avenue West

Skyline 120

Great Notley

Braintree

CM77 7AA

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender. So pretty please remember to ask for a proof of postage and keep this for reference. Without this, we cannot refund any money if we do not receive your parcel.

If you have an issue with your product or delivery, please contact us to discuss your options at info@hellosunshineshakes.com

If getting in touch about a return, please include your order number and product details in the email.

 

 

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