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DELIVERY & RETURNS

Shipping

 

Country:

UK - £3.90

Free Delivery - Spend over £50

 

Europe -  £6.90

Free Delivery - Spend over £70

Germany, France, Italy, Switzerland, Belgium, Netherlands, Austria, Poland, Luxembourg, Monaco, Andora, Lichtenstein, Norway, San Marino, Cyprus, Bulgaria, Hungary, Czech Republic, Denmark, Finland, Greece, Estonia, Ireland, Isle of Man, Croatia, Latvia, Lithuania, Luxembourg, Malta, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain

 

Rest of the World - Coming soon!

Wholesale flat rate £20 

 

Delivery Time:

Our shipping times may vary. Once your order has been received, our distribution centre will pick and pack your HelloSunshine! box usually within 1 - 3 days. 

At the moment when the package is ready for dispatch, you receive the shipping confirmation by e-mail.

The estimated delivery times are as follows: 4 to 7 Days*

* without handling time at customs

 

We don’t operate over the weekend or public holidays, so your order will be dispatched the following business day.

If you have not received any shipping confirmation within 10 days of your purchase, please contact us.

 

Returns

 

All orders can be returned by post following the below 3 Steps:

1. Send us an email to info@hellosunshineshakes.com to receive your returns form.

2. Package your items carefully back into your HelloSunshine! box and include your completed returns form within the package & label your package.

3. Make sure every single HelloSunshine! product inside is UNOPENED (anything that is returned opened, won’t be refunded and will be disposed of).

Please allow up to 30 days from the day the parcel is posted for your refund to be processed. We will email you with confirmation once we have received your parcel and your refund has been completed.

 

We promise to refund any unopened items that you are not completely happy with, within 7 days of receipt. Payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. Any returns after 7 days will not be refunded.  The customer is responsible for paying postage. We are not obliged to issue refunds for any opened products.

Any item can be refunded if it is returned within 7 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.

Shipping costs are the responsibility of the customer and are non-refundable.

Please send your order back to:

Hello Sunshine Shakes

Unit 660 Avenue West

Skyline 120

Great Notley

Braintree

CM77 7AA

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender. So pretty please remember to ask for a proof of postage and keep this for reference. Without this, we cannot refund any money if we do not receive your parcel.

If you have an issue with your product or delivery, please contact us to discuss your options at info@hellosunshineshakes.com

If getting in touch about a return, please include your order number and product details in the email.

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